All orders are shipped within one business day (does not include weekends and Dutch national holidays) after receiving your order confirmation and the same day if orders are received before 12pm (UTC+01:00).
Any unlikely delay that may occur and alter the order processing and shipping time will be reported to you in full transparency.
Shipping is free for ALL orders above 60€, for all Local, Regional and Tier 2-4 deliveries.
Shipping flat rates are as follows:
|SHIPPING ZONE||COUNTRY OF DELIVERY||SHIPPING FLAT RATE|
|TIER 2||Austria, Denmark, France, Germany||10€|
|TIER 3||Czech Republic, Italy, Poland, United Kingdom||12.50€|
|TIER 4||Cyprus, Andorra, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland||15€|
|OTHERS||Rest of Europe||20€|
If your order is subject to import duties (for orders outside the EU). BWB is not responsible for these charges if they are applied and are your responsibility as the customer.
Status of an order
We will soon implement a live order tracking tool to make this as easy and transparent for you. In the meantime, a tracking number for your shipment will be sent by email to you upon shipping of your order.
If any questions arise, feel free to reach out to firstname.lastname@example.org, we will address your questions as soon as possible.
RETURNS AND EXCHANGES
As per our Terms & Conditions, we are happy to issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The product must be purchased from BodyWellnessBeauty.eu.
Your item needs to have the receipt or proof of purchase. Shipping costs are non-refundable.
If you need to return an item for one of these three reasons, please contact us at (+31) 208 932 879 within 7 days of receipt. If the return is authorized, we will email you a pre-paid shipping label and request that you send the item back to us within 30 days of receipt.
Please follow the below steps to complete your return:
- Securely pack the item(s) in a box with the original packing slip. The box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit.
- Print the return label and affix it securely to the top of the package.
- Give the package to your letter carrier.